As a debt collection and recovery agency in Birmingham, we receive plenty of questions from clients regarding the debt recovery process. If you have any questions regarding your debt collection, please get in touch with our helpful team - you’re most likely not the first person to ask, and we’ll be more than happy to provide you with the answer.

How can I recover my debt legally?

Your first step should be to send a late payment reminder letter to the customer. In the absence of a response you can then follow this up with a more forceful late payment demand letter, email or telephone call, requesting payment within a set time period and initiating an interest claim.

The next stage would be to begin taking action against your debtor, either through mediation, a solicitor, or a debt recovery agency. Agencies such as ours, specialise in debt collection, helping Birmingham businesses recover their outstanding debt quickly.

To begin instructing us to collect your debts, simply fill in our online form detailing the debts you would like us to collect, and we will confirm the details via email, including any costs and interest added to the debt. You can also contact us directly by phone or email if preferred. We will pursue all available options to collect your debt, keeping you informed of our progress throughout.

In the event we are unable to recover your debt, we can advise you on your next steps and you will not incur any charges for our efforts in trying.

Can debt collectors call at the debtor’s home without notice?

There’s no formal process for a debt collection agency and debt collectors to follow but it is good practice to provide prior notification that in the event they refuse to cooperate, a field agent may visit.

Most trustworthy collectors are members of a trade association - in our case, the Credit Services Association, and they set out a code of conduct with standards that have to be met when we are recovering debt.

Creditors may accept a payment plan if both parties are agreeable. We try to make it as easy as possible for debtors to make payments.

K2 Collections Debt Recovery Birmingham

You can get in touch with us at any time to recover single (one-off collections) or multiple debts. Contact us today to begin resolving your situation, and don’t let unpaid debts slow the growth of your business.