Privacy Policy

Introduction

Thank you for visiting our web site. General Data Protection Regulations (GDPR) became effective in May 2018. With that in mind, we would like you to understand how we collect, store and use your personal data.

Collection of your personal information

In order to provide the professional service you require from us, we need to ask you for some personal information. We may ask for your basic contact information (such as name, telephone numbers, postal and email addresses). We may also ask for variable additional information that we need in order to provide the professional service that you require from us.

Where you are instructing us to collect a debt, or if you are paying all or part of a debt, the additional information collected will likely include your bank account details in order that we can process the debt payment.

If you owe money, it is very likely that we will be provided with information about you from the person who is asking us to recover the money owed. This information will be kept and used in the same way as any other information provided directly to us.

Storage, processing and retention of your information

Information we hold may be stored on computer or written project notes in a typical secure office environment. We retain your information for as long as reasonably necessary to provide our products and services to you, and to maintain records to satisfy tax and other legal requirements.

Sharing your personal information

Your personal information will be used by us solely for the purpose of directly servicing your needs. Very occasionally we may need to share some of your information in order to complete our service obligations to you - for example, we may need to share your contact details in order that a third party can deliver a product to you. Apart from where necessary to fulfill our service obligations to you, or where necessary to satisfy tax and other legal requirements, your information will never be shared or sold for commercial gain.

We may supply some of your personal information to TransUnion International UK Ltd, which is a credit reference agency providing services such as credit risk and affordability checking, fraud prevention, anti-money laundering, identity verification, tracing and address verification.

TransUnion will use your personal information to provide services to us and its other clients. We use their services in order to trace and recover debts. More information about TransUnion and the ways in which it uses and shares personal information can be found in its privacy notice at https://www.transunion.co.uk/legal-information/bureau-privacy-notice.

Your rights with respect to the information we hold.

You are entitled to access the personal information that we hold about you. If any information we hold is inaccurate you can ask us to correct it. You can also ask us to delete your information - we will do this unless it prevents us fulfilling our service obligations to you or meeting any tax, legal or regulatory obligations.

Communication preferences.

We may contact you by telephone, post or email in order to provide you with a full and professional service. This could be to directly service your individual needs, or for more general communications that we think might be of benefit to you. We do not operate any form of mass postal, telephone or email marketing. You can ask that we do not send you communications using any of the contact details we hold on our records.

Use of web site - cookies

We use standard ‘Google Analytics’ to gather information about how our web site is used. We do not knowingly use any other form of tracking or cookies. Google Analytics tracks visits to our web site, and gives us statistical information such as how many times our site is viewed, which pages are seen and what browsers people use to view the site. We cannot and do not identify individual visitors to the site. We use the general information provided to ensure the site is relevant, easy to use and effective and to improve it for future visitors. You can find out more about google analytics here : https://en.wikipedia.org/wiki/Google_Analytics

Use of Google Analytics may result in cookies being placed on your computer. A cookie is a small computer file containing information that a web site transfers to your computer when you visit a web site. Most web browsers are set to accept cookies but can set your browser to reject cookies if you wish (please refer to your browser use instructions or help guide). You can also find out more about cookies here: www.aboutcookies.org

Use of web site - general

K2 Collections are members of the Credit Services Association and strive to act in a professional and appropriate manner at all times. We have taken great care in the design, content and presentation of this web site in order to give you an accurate and fair reflection of our services. If you are in any doubt about whether our services are appropriate for your needs please contact us. Site content is not to be reproduced without our prior permission.

Use of web site - contact form

If you use the contact form to contact us, the information you enter into the form is sent to us as a standard non-encrypted email. We receive and store that information on an office computer. We will use that information to respond to your request.

Policy Updates

We may make changes and updates to these policies without giving notice as and when we need to. Our most up to date policies will be available on our web site.

More information

If you require any clarification about our GDPR, privacy, data handling, cookies or web policies, please contact us for assistance. Our contact details are as follows:

Data Controller: Roger Wiggins

Address: K2 Collections Ltd, 70 Gracechurch Street, London, EC3V 0HR

Telephone: 0333 772 0278

Email: [email protected]